I want 2 hours of my life back!!!

Last night at 7pm my youngest (Taylor) was suppose to have an MRI on his elbow. Being the dutiful, responsible parent that I am, we showed up at 6:45 pm. Little did I know that was just the beginning of a LONG evening spent sitting listening to apologizes.
Someone in some office - registration - did not send all the paperwork necessary!!! We had appointment papers, insurance approval letters, but no MRI orders.
Did you know it is illegal to perform an MRI with out MRI orders? Me either, but I do now. I heard this about 20 times last night as they apologized again for making us wait as they searched computer files, offices (most were locked up), .... Finally they called in a supervisor who had to come from home in his "comfy" clothes. (Wish I had had time to do that before the big sit in). He did find the paper work on somebody’s desk in the locked offices after 8.
Now during the many apologizes I was told that there was an 8 pm MRI scheduled, but they were trying to get the paperwork for us before they showed up so they could get us in and make them wait. Great strangers mad at me!!! However they did not get the form before the 8 o'clock showed up.
Did you know all MRI's take a minimum of 30 minutes and most take 45? Me either, but now I do!!! So now at 8:05 they are telling me that we can stay and wait till this one is over & they will do Taylor's at about 9. (Are you kidding me?!?!? It is a school night, we have barely been home with PIPs, dinner, and THIS!!) So I politely informed them we would NOT be staying any longer!!!
So as we walked back to the car in the pitch black dark I realized I had just lost almost 2 hours of my life!!! Lost because of somebody did not complete their job!!! I have a real problem with that!!! One of my flaws is that I expect everybody to do their jobs as well as I do mine, and I have ZERO tolerance for people who do not!!!! So I want to find the person who forgot to put the order with the rest of the paper work and suck 2 hours from their life into mine and my boys!!!!